FAQ
Rooms
A: Tea & Coffee making facilities, which include a kettle, cups, saucers and spoons, are available for free use in your room. They include an initial pack of Tea, Coffee, milk and sugar sachets which are provided free of charge. Supplies are replaced daily.
A: The Official International Check-in is 14.00 hrs. When flights dictate that an early arrival to the Hotel is necessary, we recommend that our guests reserve their room from the day before to ensure immediate access to their reserved room. If there is a possibility to offer an early access facility, then please note that early check in charges may apply, subject to the time from which the room is required. If we are not able to offer this possibility our guests can place their luggage in a special room provided and start to use the facilities, ie pool, sun bed and umbrellas until their room is ready which will be at the very latest 14.00 hrs. Alternatively, please note however that we have a number of courtesy rooms available for use arriving guests “on request basis” without charge (subject to Covid regulations).
A: The Official International Check Out time is 12.00 noon. We of course try, if it is possible, to assist our guests by offering the facility of a “Late Check Out”, which is subject to availability and cannot be confirmed until your actual day of departure. The charge depends on the time until which we can secure the extension. Please note however that we have a number of courtesy rooms available for use by departing guests “on request basis” without charge (subject to Covid regulations).
A: The electrical supply is 240 Volts/AC and the sockets in the rooms are for 3 pin plugs. For any appliances with 2 pins, adaptors are available free on request from Reception with returnable deposit charge.
A: Upgrades of view type and/or room type (ie from Double/Twin to Family or to Mezzanine or Premier family type room) can certainly be arranged subject to availability through payment of the respective upgrade supplement. It is highly recommended that this kind of upgrade is pre-booked either through your Travel Agency or Directly with the Hotel before your arrival to avoid disappointment.
A. Yes. You can request an iron and ironing board for use in your room. They are free of charge. Please contact the Reception Desk. A small deposit is requested for the use of these items, which is returnable when the items are returned in good condition
A: We do not have “fridges” in our Hotel rooms. Each room is equipped with a Mini Bar which is free of charge to use. Our guests can place their own supplies in the Mini Bar. All that we ask our guests is that they do not “overload” the mini bar and not to treat it like a household refrigerator that way risking malfunction. It is also possible to order drinks to be placed in the mini bar which are with charge. Orders should be handed to Reception, who will arrange for the items to be placed in the Mini Bar. For further information please ask at the Reception. Please note importantly, however, that food or drink purchased from outside of the Hotel cannot be consumed in any of the Hotel’s Bars, Restaurants, Grounds and Seating areas.
A: If you feel that your bed is too hard (or too soft) for your comfort please ask at our Reception Desk for a soft (or hard) mattress to be arranged in your room. We have various types of mattresses or mattress toppers that can be provided to give you the level of comfort that you prefer. It is important to add that we also have a range of “pillow options” for your maximum comfort. You can ask for an extra pillow or change of your pillows to the form of a Soft Filled Pillow (normal pillow provided), Harder Filled Pillow, Feather Filled Pillow and Memory Foam Filled Pillow. Pillows can be provided by contacting our Reception.
A: Yes, a kettle is provided in the room (in the form of tea/coffee making facilities with a small supply of accompanying supplies of Tea/Coffee/Milk & Sugar sachets. This facility is provided for the free use of our guests and refill of supplies are provided free of charged. Also each room is equipped with a Thermos to keep hot (or cold) water in for a later use.
A: No, our Hotel does not provide for “self catering” equipment and, for Health & Safety reasons, it is strictly not permitted to provide personal equipment for cooking purposes in the rooms.
A: If you prefer to have a double bed you should “request” it when booking. The majority of our rooms have twin beds that can be connected together to make one double size bed, whereby, if requested we can place an additional top mattress to provide more comfort. We have a very limited number of specific “double size” beds, which can of course be requested at no additional charge but allocated only subject to availability.
A: Yes, for your convenience there is an electronic secure safe box provided in every room free of charge. It is located in the wardrobe area. Instructions to set your own personal code are shown on it. You are kindly requested on your departure to leave the door of the safe box open. Please contact our Reception Desk for any assistance required. There are also free of charge extra Safe Deposit Boxes at the Reception (on request). The Management cannot accept responsibility for unverified contents of the safes or for valuables left in the rooms and not in the safe box.
A: Yes we have connecting rooms. These can be requested by contacting our Reservations Department in advance and subject to availability, either by email to reservations@cavomaris.com or by telephone by calling +357 23834147/8.
A: Yes we 3 adapted facility rooms and 5 adapted facility Elite 5th floor suites.
A: Double/Twin rooms have bunk beds and camp beds.
GENERAL
A: Yes, we have Free Wi-Fi Access in all areas of the Hotel and Rooms.
A: Yes, we have a PC Station, with Internet facility at the end of our Lounge area, just before the Hotel shop, which operate with a code which can be obtained from our Reception Desk. For printing possibilities please contact the Reception or our Public Relations Officer. Internet access can also be provided in our “Quiet” Lounge where you can directly connect your laptop.
A: Yes, foreign Currency may be changed into Euro (€), the Cyprus Currency, only at the Hotel’s Reception desk (notes of $100.00 are not accepted). Our rates of exchange are slightly lower than those of the bank, in order to minimise risks of rate changes. Rates are displayed at the Reception. May we advise you that the Hotel Reception is the only authorised body for currency transactions within the Hotel grounds.
A: Yes we operate a 48 hours Laundry and Dry Cleaning service. Please use the laundry bags and fill in the laundry lists found in the wardrobe of your room and call the Floor Supervisor to verify and deliver them to her personally. Please do not simply leave them in the room. To avoid any complications please do not deliver any laundry and dry cleaning on weekends, public holidays or in the last 48 hours of your holiday. A quick service facility is available “on request” and at an appropriate extra charge.
A: Smart casual wear is normal during day-time throughout the Cavo Maris Beach Hotel. However, guests are kindly advised not to sit in wet clothing or swimming suits on the upholstery furniture of the Lobby, Lounges, Bar or Restaurant. Guests are reminded that there is a dress code in place in the restaurant for dinner. It is requested to dress appropriately for Dinner but it is very important to note (to avoid any embarrassing situations for our staff and our guests) that sports shorts or hot pants, flip flops or sleeveless t-shirts are not permitted.
A: Although our rooms are fitted with a very sensitive sensor (activated by the slightest movement) for energy saving, In the very rare case that the electricity will deactivate, we can manually override this system to provide continual electricity. Guests who have such health issues are kindly requested to advise us.
A: Children of ages 4-12 can enjoy the “Cavo” Kids Club. Children under the age of 4 can use the Kids Club during the hours that it is open only if accompanied by a parent or an adult guardian. The Kids Club is for the use of resident children only.
A: Yes we can arrange for these special arrangements as long as there is at least 3 days notice. For more information please send your request directly to our Guest Relations Officer by email to pr@cavomaris.com
FOOD & bEVERAGE
A: Yes, an upgrade of terms can be arranged at any time following your arrival (directly with our Reception Team). Our guests can consider upgrades to Half Board and Full Board (for a minimum period of 2 consecutive days and upwards) and Premium All Inclusive Dine Around ( for a minimum period of 5 consecutive days and upwards). Please note that Premium All Inclusive Dine Around privileges run from 12.00 noon on the day that the upgrade is taken until 12.00 noon on the day that it finishes.
A: We can provide gluten free bread, pasta and pastry, on request, and we always have a chef on hand to explain what food is safe to eat for people with this condition, however, as our meals are served in buffet form, it is not possible for us to guarantee no contamination with gluten based meals and of course we cannot be held responsible for food that clients may consume outside of the Hotel or the area of the Restaurant.
A: Yes we provide a good variety of vegetarian options on our breakfast, lunch and dinner buffets in the form of Cereals, Breads, Margarine, Jams (including diabetic variety), Syrups, Salads, Dressings, Hot vegetables, beans, rice and pasta dishes (in daily rotation) and selections of Desserts and Fresh Fruits. We also have Vegetarian options on our A la Carte Menu.
A: Yes we provide high chairs in all our restaurants subject to availability.
A: Yes for our guests with Half Board, Full Board and All Inclusive terms, going on excursions or departing early, in order not to miss their entitled meals, Packed Lunches can be arranged if announced to the Reception desk before 20.00 hrs on the day before. Ordered packed lunches are collected from Reception the morning of the following day (before going on the excursion).
A: Yes, if breakfast is required before 07.15 hrs in the morning, a simple “Early Breakfast” can be arranged through the Reception, but it must be requested before 20.00 hrs the previous day and collected from Reception by 22.00 hrs the previous night.
BEACH & POOL
A: Yes, beach towels are provided. The procedure to obtain and exchange Beach Towels is as follows:-
- On arrival guests will receive a Yellow Card to be exchanged for Beach Towels, together with a procedure slip.
- Guests should take the Yellow Card to the Pool Attendant, who is located at the stand opposite the children’s swimming pool, to be issued with the Beach Towels in exchange for the Yellow Card.
- Guests can exchange their towels for clean ones ONLY from the Pool Attendant one time per day between the hours of 10.15 until 18.15 hrs
- On the day of departure guests should return their towels to the Pool Attendant to receive their Yellow Card which should be given to the Reception Team on Check Out.
- Please note that if towels are not return there will be a charge of €5.00 per towel.
- It is not allowed to leave the towels on the sunbeds during the night whereby in this case the towels will be removed.
A: Yes, located in the Spa Centre for free use of our guests we have our Indoor heated (when needed), sweet water swimming pool. Please note that the Pool is unguarded. Children under 16 years must be accompanied by adult(s). Kindly avoid games and activities in the pool that may disturb your fellow holidaymakers. Also please take a shower, in the area of the changing rooms, before entering the pool. Appointment necessary, please contact our Spa Reception.
A: The hotel is right on the beach just a few steps away.
A: Yes we provide sunloungers and umbrellas (free of charge) available at our Pool terraces or on the grass areas. They are enough for all our guests. However in case of difficulties please contact our Pool Attendant, who will happily assist you. Please note importantly that the Hotel can allow only one umbrella per room and one sunlounger per person. It is not allowed to reserve sunbeds from the previous evening, or early in the morning, by placing on them personal items such as towels, clothes, bags etc. They create hard feelings among the other guests and they tend to disturb the cleaning of our Housekeeping and the arrangements of our gardening department. The Hotel has the right to remove items let during evening and night hours. Please note that the beach is not property of the hotel (but of the municipality), and there is a fee to use the beach chairs and umbrellas.
TRANSPORT
A: We have various on-site parking areas which are free for use by our guests. They are barrier controlled parking areas and in the very busy periods of the season when we deem it necessary to close the barriers, we issue all our guests with cars or bikes with a special entry card. The entry card is free of charge, only a small deposit is requested for the card, which is returnable when the guest returns the card. The parking areas are clearly marked and we have disabled parking places. Guests are politely reminded that parking in front of the Hotel (other than for short timed off-loading of guests and luggage) or in front of emergency exits is not permitted. Importantly please note that responsibility of parking belongs solely to the guests and the Hotel has no responsibility for damage or theft.
A: Yes bicycles can be hired at our reception through an external provider at reasonable rates.
A: Yes self-drive cars of your preference may be hired through an external provider at the Reception.
A: Yes, a local bus service is operating very near the Hotel. Time tables and schedules are available from Reception.
A: Larnaka Airport is located at the start of a highway. Take this highway and do not turn anywhere, just go straight on following the signs for Agia Napa and Paralimni which will take you to the very end of the highway where you will find a roundabout going to Paralimni (left) and Agia Napa (right). At the roundabout, turn right and keep going for a short while until you will soon find another smaller roundabout. Here, you should go straight over and follow the signs for Cape Greco and Protaras ( i.e. do not turn down into Agia Napa). This road with take you all the way to Protaras and as you reach the outskirts of the resort. In just about 500m drive, you will see on your right hand side, facing the sea the Cavo Maris Beach Hotel. This journey will take you between 45 minutes to one hour.
A: No we do not have a shuttle service from the airport, however we can arrange a taxi transfer for you which takes approximately 45 minutes. The charge is dependent on the number of persons and time of travel.
A: The Protaras Resort center, is about 1.5 km down the road (15 minutes walk). Restaurants, Bars, Supermarkets, Shops, Cafes, can be found nearby and within walking distance.
